Welcome to Party Supplies Area’s FAQ page! We’re here to make your party planning as joyful and stress-free as possible. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly team at [email protected].

Product Questions

1. What types of party supplies do you offer?
We offer a wide range of fun and creative products to make every celebration magical! Our menu includes items like Birthday decorations, Birthday Candles, Coloring Masks, Costumes for ages 3-5 and general Costumes, Cups, Decorations, Favor Boxes, Party Bags, Party Garlands, and Party Hats/Masks. All our products are designed to be affordable, high-quality, and suitable for various themes and ages.
2. Are your products suitable for both kids and adults?
Absolutely! Our products cater to all ages—from playful kids’ birthday parties with Coloring Masks to elegant adult gatherings with Party Garlands. We aim to bring joy to every celebration, no matter the age group.
3. How can I ensure I’m ordering the right size for costumes?
We provide size guides for our Costumes and Costume 3-5 sets on product pages. If you’re unsure, measure yourself or your child and compare with our charts. For more help, email us at [email protected]—we’re happy to assist!

Delivery & Shipping

1. Where do you deliver to?
We ship globally to most countries, bringing joy to celebration enthusiasts worldwide! However, we currently do not deliver to some remote areas in Asia and other regions. If you’re unsure about your location, contact us before ordering.
2. What are your shipping options and costs?
We offer two reliable shipping methods to fit your needs:
  • Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Your order arrives within 10-15 days after shipment.
  • Free Shipping: Available on orders over $50 via EMS. Delivery takes 15-25 days after shipment.
All orders are processed within 1-2 business days from our warehouse in Piedmont, California.
3. How long will it take to receive my order?
After processing (1-2 business days), delivery times vary:
  • Standard Shipping: 10-15 days
  • Free Shipping: 15-25 days
We recommend ordering early, especially for big events, to account for shipping times.
4. Can I track my order?
Yes! Once your order ships, we’ll send you a tracking number via email. You can use it to monitor your delivery through the carrier’s website (DHL, FedEx, or EMS).

Payments & Accounts

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. Your payment information is encrypted and safe with us.
2. Do I need to create an account to order?
No, you can checkout as a guest! However, creating an account lets you track orders, save favorites, and enjoy faster shopping in the future.
3. Is my personal information secure?
Absolutely. We use industry-standard security measures to protect your data. We never share your information with third parties without your consent.

Returns & Refunds

1. What is your return policy?
We want you to love every purchase! You can return items within 15 days of receipt if they’re not perfect. Items must be unused and in original packaging. Please email us at [email protected] to initiate a return.
2. How do I process a return?
Contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple steps and provide a return address. Once we receive the item, we’ll process a refund to your original payment method.
3. Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on opened or used items like Cups or Costumes that have been worn. Please contact us if you have issues—we’re here to help find a solution!

Other Questions

1. How can I contact customer service?
We’d love to hear from you! Email us at [email protected] for any questions or support. Our team is dedicated to making your experience magical.
2. Do you offer bulk discounts?
Yes! Combining items like Cups or Costume sets in bulk not only qualifies you for free shipping on orders over $50 but can also lead to savings. Keep an eye on our website for special offers.
3. Can I cancel or change my order after placing it?
We process orders quickly to get your party supplies to you fast, so changes or cancellations are only possible within a few hours of ordering. Email us immediately at [email protected], and we’ll try our best to help.

Thank you for choosing Party Supplies Area—where we bring joy to every celebration, one delivery at a time! Happy party planning! 🎉