Last Updated: October 15, 2023

At Party Supplies Area, we’re all about making your celebrations extra special! We’ve designed our shipping and returns policies to be as straightforward and hassle-free as possible, so you can focus on what really matters—creating unforgettable memories with your loved ones.

🚚 Shipping Information

Order Processing Time

We work hard to get your party supplies to you as quickly as possible. All orders are processed within 1-2 business days after payment confirmation (excluding weekends and holidays).

Shipping Methods & Timeframes

We offer two convenient shipping options to meet your party planning needs:

🏃 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Tracking included
  • Available worldwide (excluding Asia and some remote areas)

🎁 Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Tracking included

Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

International Shipping

We ship globally! However, we currently cannot ship to Asia and some remote areas. Customers are responsible for any customs fees, taxes, or import duties that may apply to international orders.

📦 Returns & Exchanges

We want you to be absolutely thrilled with your party purchases! If something isn’t quite right, we’re here to help make it better.

Return & Exchange Eligibility

You may return or exchange items purchased from Party Supplies Area within 15 days of receiving your order, provided that:

  • The item is in its original, unused condition with all tags attached
  • The original packaging is intact and undamaged
  • You have the original order confirmation or receipt

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • 🎭 Coloring Masks (due to hygiene considerations)
  • 🎭 Party Hats/Masks (for health protection reasons)
  • ✨ Personalized or custom-made items
  • ❌ Any used or damaged products
  • 📦 Products without original packaging

The Returns Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template provided below to ensure we have all necessary information.
  2. Wait for Authorization: We will respond within 2 business days with a Return Authorization Number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all parts and accessories.
  4. Ship Your Return: Mail the package to our returns address (provided in your authorization email). We recommend using a trackable shipping service as you are responsible for return shipping costs.
  5. Confirmation: Once we receive and inspect your return, we will notify you via email about the status of your refund or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

Refund Timeline and Methods

Once we receive and process your return:

  • Timeline: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You will receive an email confirmation when your refund has been processed
  • Appearance on Statement: Depending on your financial institution, it may take 3-10 business days for the refund to appear on your account statement

Exchanges

To exchange an item for a different size, color, or product:

  • Follow the same return process outlined above
  • Clearly indicate in your email that you would like an exchange and specify the desired replacement item
  • If the exchange item costs more than the returned item, you will need to pay the difference
  • If the exchange item costs less, we will refund the difference to your original payment method

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged/defective items.

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Party Supplies Area Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Product(s) to be returned: [Product Name(s) and Quantity]

Reason for return: [Please specify] [For exchanges only:] I would like to exchange for: [Product Name, Size, Color, etc.]

I have read and understand the Returns & Exchanges Policy.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

❓ Questions?

If you have any questions about our shipping or returns process, please don’t hesitate to contact us:

  • Email: [email protected]
  • Mail: Party Supplies Area, 2 Sotelo Avenue, Piedmont, US 94611

We want every Party Supplies Area experience to end with celebration! Thank you for shopping with us.

🎊 Happy Celebrating,
The Party Supplies Area Team

© 2023 Party Supplies Area. All rights reserved.